FAQ

Payment

Payment Method
- Debit/Credit Card with Visa/Master Logo, processed by Stripe
- No Paypal

Payment Declined
- Call the bank to request them to allow this transaction, try again and it should work now.
- in case they ask, yes our payment processor Stripe is based in Malaysia, however Stripe is a multi-national company HQ in California and founded since 2010. Rest assured your security is well protected.

Successful payment

- it will show as WPLRC.OFFICIALSTORE in your statement

1. What does RTR, Kit, K, KM means?

RTR - stands for Ready to Run. Comes with all the electronics such as Remote, Battery and the car. Just load your batteries and go!
KIT - in some case simply "K", example C14K, B24K, it means a KIT that require self assembly, comes with softer tires, 180 size motor, higher torque servo. * doesn't come with electronics. require own Radio, Receiver, ESC, Battery
KM - KM stands for KIT Metal. Currently the top end of the WPL RC line up. Comes with many essential parts in Metal instead of plastic. Such as Metal Axle Case, Metal Drive Shafts, Metal Steering Knuckle, Dual or Single Speed Gearbox & etc. It's a great out of the box setup that it's cheaper than buying separately and offer much greater performance. * doesn't come with electronics. require own Radio, Receiver, ESC, Battery * you can complete the electronics by getting the RES-V3 V3

2. My RES-V3/Sound System V2 turns on, able to trigger the engine, but the car won't move

- it doesn't work with the yellow color Ni-MH 6V
- works best with 2-3s LiPo battery or good quality Li-Ion battery only
- has voltage cut-off at 6V

3. I've purchased the KIT/KM, what else do I need?

a. RES-V3 All-in-One Electronics
b. 2S 500mAh battery
c. USB Charger

4. What payment type do you accept on the webstore?

- Only Stripe. No Paypal.
- Currency is USD

5. Which countries do you ship to?

United States(US), United Kingdom(UK), Germany, Australia, Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Brazil, Malta, Switzerland, Mexico, South Africa, Canada, Malaysia, New Zealand, Singapore, South Korea, Israel, Thailand, Kazakhstan, Russia, Ukraine
For UAE - Read here
*if the system tells you that it can't be shipped to your country, contact us via contact us page. We will work that out for you

6. How much is the shipping fee?

- Items with FREE Shipping tag is Free shipping

- Items without Free Shipping tag has shipping calculated at checkout depending on your destination.

- Click Here for tips on getting the most out of your shipping fee

7. My RES-V3 or Sound System V2 sound intermittently

- apply solution below

Or watch the video here.

8. The servo on my dual speed gearbox isn't working now, my fault i think water goes in. What is the spec of the servo?

- 9 gram servo

9. How many Teeth or T does the WPL servo has.

10. I dismantled the Dual Speed Gearbox and not sure how to put it back. Any instruction?

- Here you go : Click here

11. Types of RTR Receiver board

XX-170R - non proportional. works with 2 pin toys gearbox type of servo
XX-162R - proportional. works with standard 3 pin servo
XX-184 - upcoming new type of board

12a. Labeling on RTR (non-proportional) receiver board XX-170R

12b. Labeling on RTR (Proportional) receiver board XX-162R

14. Can my RTR car take 2S 7.4V Lipo or Li-Ion battery that you sell?

XX-170R board - No
XX-162R board - Yes

15. What is the motor rpm of Single Speed and Dual Speed Gearbox?

Single speed motor : 800rpm
Dual speed motor : 28000-30000rpm

16. What is the gear ratio of Dual Speed Gearbox

Low speed - 29:1
High Speed - 17:1

17. 4x4 and 6x6 Drive Shaft Comparison

18. Light function of the RES-V3 aka Sound System V3

Headlight - always on. When signal lost, it blinks
Tail light - lights up as you Reverse
Side indicators - lights blink as you steer left or right
* Front light can be turned off with long press of spk/light button

19. I bought the KIT and KM. Does it include Electronics like Remote, Receiver, ESC, battery and etc?

No. KIT and KM doesn't include any electronics unlike the RTR. You will need electronics below.
- RES-V3 aka Sound System V3 - All in one Electronics
- Li-Ion 7.4V Battery

20. Will the V1 tires fit on the C44 V3 rims?

Yeap. C44 wheel diameter is slightly bigger and C44 has taller tires.

21. Where do I put special note/instruction about my order?On the cart page bro. :-) See below screenshot

23. I disassembled the Dual Speed Gearbox and not sure how to put it back. Any instruction?

. - Link Click here

24. Non proportional receiver board XX-159R connection

26. How to install the metal steering linkages? Below some photo for reference

27. What are the Connectors name?

28. How to wire up the RES-V3 Radio System?

29. How to Control 2 RES-V3 Receiver with 1 Remote independantly?

30. My RES-V3 have problem. It has no response. Throttle doesn't work. Watch video below

32. I've heard about this "Founder" status upgrade. What is it?

- Customer with "Founder" status gets to enjoy future privilege like early access to new products, free gift, priority in a draw, Founder's only merchandise & etc

Who & how to get Founder status?

- those who supported the Official Store during the early stage gets upgraded automatically

- customers who are nice and patient

- actively promoting WPL RC & the official store

- customers who engage with us

33. Is there any warranty for the puchase?

No. However if you face any issue. You may contact us

34. My KIT has these blue color tube and blue color stuff in a bag. What are they?

- Blue Tube is Loctite. for screws on metal parts

- Blue bag is grease. for axle gears

35. How do I know the items are in stock or not?- When item is in stock, you will be able to add to cart. When it's out of stock, it will display as "Sold Out" and unable to add to cart.

36. Wheelbase of all cars

C14 / C24 - 190mm

C34 - 205mm

C44KM - 215mm

D12 - 190mm

B series 4x4 - 190mm

37. Pinion Gear spec

370 motor - M0.5, 8T

D12 motor - M0.4, 12T

38. RES-V3 Sound Breaking Out at High RPM

Link here - https://www.wpl-rc.com/pages/solution-to-res-v3-sound-breaking-out-at-high-rpm

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