Update 22nd Feb - New VAT policy related to UK
- Yun Express will not accept parcel value declared above USD135, depending on the situation we *may split your order to below USD135 value each.
- We Will NOT collect VAT upon point of sale. Customer will be responsible for the payment of the VAT with UK custom if there's any.
Update on 05th Feb - Recent shipping time update
Click below for random samples of shipping time statistic from 17track.
Early Jan 2021
Dec 2020
Update 26th Jan 2021
For orders to Canada. Expect 25-40 days just for "Transit" alone.
Transit means from border to border, not the whole shipping period. The delay is caused by customs and last mile carriers. From our experience the issue with the route to Canada is as long as the parcel hasn't pass the Canadian custom, it will still show like it's still in China.
Update 18th Jan 2021
*Yun Express to Ireland has recovered
* Update 09 Jan 2021
TO UK
Due to the uncertainty with custom duty after Brexit, please be patient when you run into issue with Custom asking for tax of your parcels later. We are not sure if delivery to UK will be affected and closely monitoring this.
*Update 31st Dec
Do not use the SHOP app for tracking, there is bug in the app.
Please use the 17track link provided by us for tracking update. Download the app
*Update 25th Dec
- Ireland - Yun Express no longer ship to overloaded warehouse in Ireland and the uncertainty with Brexit. Therefore we will switch to ePacket with your permission
- Canada - expect more than 2 weeks delivery
*Update 22nd Dec
*Update 17th Dec
- due to lack of flight to Canada, expect longer waiting time for parcel when it's at China.
*Update 11th Dec - Shipping delay within US domestically due to,
- worsening pandemic in the US, Mid East and East side with rising number, more lockdown
- year end spike in parcel delivery due to christmas spending
- cold weather
*Delay in Ireland due to spike in year end sales.
*Delay in Canada due to road closure caused by heavy snow. Postcode with "R" and also "B" will not be accepted. Previously accepted parcel will be delayed by 10-13 days on top of normal delivery period
*Delay in Portugal due to year end sales. additional 4-6 days delay on top of normal period
*Delay in Berlin due to year end sales. additional 4-6 days on top of normal period
*Update 3rd Nov - Due to the new lockdown in UK and Germany, expect delivery delays when it reaches the destination country. We are still accepting orders to all countries normally
Before every purchase, please read terms & conditions below regarding our shipping policy to prevent misunderstanding. *this page may or may not be updated from time to time
1. Countries we ship to
Yun Express (Premium shipping method)
United States(US), United Kingdom(UK), Germany, Australia, Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Brazil, Malta, Switzerland, Mexico, South Africa, Canada
*except Guam, Puerto Rica & Alaska US - to be shipped via ePacket (2-6 weeks)
Actual tracking time below ***for reference only
UBI (Premium shipping method)
- Malaysia, New Zealand, Singapore
ePacket
- South Korea, Israel, Thailand, Kazakhstan
- Indonesia (*2-3 months)
*some order to Canada have been shipped with ePacket which can take 15 days to over a month. we have since removed this route for Canada
Ukraine & Russia Direct Line
- Ukraine, Russia
2. Delivery period
Yun Express - normally 2 weeks from when shipper received parcel from us
UBI - normally 2 weeks from when shipper received parcel from us
Ukraine & Russia Line - 1-2 months from when shipper received parcel from us
ePacket - 2-3 months
Example, order made on the 1st day, we pack and fulfill on the 2nd day, domestic shipping to shipper est arrive on the 3rd to 5th day, from there about 2 weeks to you.
All deliveries included Tracking Number
a. you can login to your account for Tracking Number
b. check your email for Tracking Number (sometimes in spam box)
***However, we are in a pandemic and things can change overnight, please do not quote the above for an dispute. Be understanding that while we try our best to fulfill your items within 24hrs, shipping time is where we have no control. If you are very particular about shipping time, please do not order from our site.
3. Cancellation
a. You can request for cancellation if - order is not packed or fulfilled yet & with valid reason. This still depends case to case as there are time-zone difference between you sending us the message and us reading the message hours later.
b. No cancellation if - item is packed and fulfilled, as we are not able to pull it back once the parcel is with the shipper. and without valid reason
- You may reject the parcel as it's being delivered to you, once we have the SOLID confirmation that parcel is being returned to us, then we will be able to refund to you
4. How much is the shipping fee?
Items with FREE Shipping label is free shipping to Zone 1 countries, except Canada & etc
Just add your item to cart, click checkout, fill up your address, the system will tell you if it's free shipping or if there's any shipping fee
For parts, the shipping fee is per 500gram, Read here for tips on how to add more items without increasing your shipping fee
***Order above USD89(not including shipping) entitles for Free Shipping on spare parts. *except Canada
5. Shipping to Qatar, Lebanon, UAE, Saudi Arabia & Sri Lanka
b. Add item to cart, view your cart, add your Aramex account ID to "special instruction/note" box
c. Click checkout, key in the China address provided by Aramex.
6. I have received the parcel but I no longer want it. Can I return it?
No. Buyer remorse is not accepted.
7. Custom duty
- it is the responsibility of the buyer to pay for import tax/custom duty of their destination
- we are not responsible for delay or any issue caused by Custom as it's beyond our control
8. How do we pack your parcel?
"Some says, that WPL shipping box is made to survive WW3, all we know is..." - Somesays
"The first thing I want to focus on is what you get when you buy from WPL-RC.com. The quality of the shipping itself. This is a 3 ply heavy duty cardboard that is double wrapped. On the inside everything has its own packages. Wrapped tightly in bubble wrap. Every sensitive piece I received was in perfect working condition. I even stood on top of the box to see and it held my weight!" - Adam Peebles
9. Parcel theft
With the rampant parcel theft happening in the US, we are not responsible for order that have tracking shows "Delivered" and subsequently stolen by thief.
*please keep an eye of your tracking and look out for your door during delivery day.
Watch news report video
here
For question not listed above, contact us here.
