*** NOTE : Please contact us via ONE of the below channel only. We will try to reply within 24-48hrs. Do not worry.
DO NOT contact us via BOTH channel at the same time for the same question.
1. Facebook Messenger
For any inquiry & fast response, click the "Message Us" icon at the Bottom Right of your screen, as shown icon below.
*** Due to time zone difference, we try to reply within 24hrs
*** Please login to your FB to contact us, do not contact us as Guest
If that doesn't work, click here > m.me/wplrcofficial
2. Facebook Page
Alternatively you can contact us by sending us message on our Facebook Page below,
3. Email (*2-3 days response time)
If you do not have a Facebook account, you can reach us via emails below,
For sales, feedback, aftersales support, problems or issues
4. Wholesale/Reseller Request
1. provide proof of own logistic/forwarder from China to your destination. Factory does not provide bulk shipping option
a. in Chinese dollar RMB to Chinese bank account only. No Paypal. Payment via your forwarder
b. USD international transfer to account in HK is possible.
3. Each model must be purchased at min 1 carton. Each carton 12 units. No 1 or 5 or 6 units accepted. ie C24 RTR Red, min order 12 units. You do not need to purchase all models.
* Do not contact if you are unable to fulfill the above requirements
* By contacting us regarding wholesale/reseller request, you agree that WPL RC has the final decision whether to establish business with you after an interview about your business.
If you agree to the above requirements, you may reach out at email@example.com via email.
5. About Aftersales Support
This store is not owned nor directly operated by the people from the WPL RC Factory therefore me (Edward) is acting as the medium between you and the factory should you need help. Therefore please be polite with your request as I don't benefit from your purchase outside of the Official Store. :-)
Aftersales support priority to purchase from Official Store.
Parts supports for purchase not from Official Store will be removed soon.
***Counterfeit product or product with content modified by reseller will not be supported.
If you have issue(missing parts/faulty parts) with WPL purchased from other store/reseller, please reach out to the store/reseller for solution First, if they are unable to provide satisfactory solution, Only then you contact us.
Watch video for details about aftersales claim - WPL RC Announcement
To make it easy for me and you, please explain clearly and attach any clear photos of the issue and the conversation with the store/reseller.
Language supported : English & Chinese only
6. Product Sponsorship
1. You can reach out to us via the above methods if you have 20k subs/followers, min 10% average recent video view and good engagement/comments.
2. While number isn't everything, we can consider if your channel content that is mainly and consistent about WPL RC.
DO NOT reach out if you do not fit the above requirements. However, you can participate our affiliate program and we will access from there 😊
To prevent scam(which have had happened before) qualified individual will go through simple verification.
We welcome all kinds of feedback. Just email to us at firstname.lastname@example.org